Refund Policy
Last updated 2026-09-19
Pro is sold through Paddle.com Market Ltd, our merchant of record. This page says when you get your money back and how to ask.
14 days, no questions asked
Within 14 days of any payment — the first month of a subscription (2.99 €/month), a renewal, or the lifetime licence (24.99 € once) — you can request a full refund for any reason. This covers your EU right of withdrawal and applies to everyone, everywhere.
After 14 days
Subscription payments are not refunded after 14 days, but you can cancel at any time from Settings → Plan and keep Pro until the end of the period you paid for. The lifetime licence is not refundable after 14 days. If the Service failed to work for you because of a fault on our side, write to us anyway — we would rather fix it or refund than argue.
How to ask
Email hello@configsync.app from the address on your account, or reply to the Paddle receipt. Refunds are issued by Paddle to the original payment method, usually within 5–10 business days depending on your bank. Pro is switched off when the refund is issued; your data stays in your account on the Free plan.
Chargebacks
Please ask us first — a refund is faster than a chargeback and avoids fees for everyone. Accounts that open a chargeback without contacting us may be closed once the dispute is settled.
See also the Terms of Service and Privacy Policy.