Refund Policy

14 days, no questions asked

Within 14 days of any payment — the first month of a subscription (2.99 €/month), a renewal, or the lifetime licence (24.99 € once) — you can request a full refund for any reason. This covers your EU right of withdrawal and applies to everyone, everywhere.

After 14 days

Subscription payments are not refunded after 14 days, but you can cancel at any time from Settings → Plan and keep Pro until the end of the period you paid for. The lifetime licence is not refundable after 14 days. If the Service failed to work for you because of a fault on our side, write to us anyway — we would rather fix it or refund than argue.

How to ask

Email hello@configsync.app from the address on your account, or reply to the Paddle receipt. Refunds are issued by Paddle to the original payment method, usually within 5–10 business days depending on your bank. Pro is switched off when the refund is issued; your data stays in your account on the Free plan.

VAT and invoices

Prices are shown with VAT included for the country you buy from. Paddle issues the invoice and emails it with the receipt; you can ask Paddle for a copy at any time, and add a business VAT number at checkout if you need one on the invoice.

If we stop running the Service

The lifetime licence covers Pro on this hosted service for as long as it exists, so it is fair to say what happens if it stops. We would announce it by email at least 60 days before shutting anything down, keep exports working for that whole period, and refund the unused part of any subscription. Lifetime licences bought in the 12 months before such an announcement would be refunded in full.

Your data is yours either way: a full export of every game, preset, setting and snapshot is one click away in the app, today and on the last day.

Chargebacks

Please ask us first — a refund is faster than a chargeback and avoids fees for everyone. Accounts that open a chargeback without contacting us may be closed once the dispute is settled.